Operations Analyst

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We are looking for an Operations Analyst located in Baltimore to join our Product team. The Operations Analyst owns data management for QL2’s competitive intelligence solutions for retailers and brands. The Operations Analyst demonstrates an understanding of a client’s needs as well as QL2’s technology, delivering data and insights that power actionable business decisions. 

Essential Job Functions

  • Manage data collection and QA for retail customers
  • Work cross functionally to discuss systems application issues to ensure complete and accurate client deliverables
  • Be accountable for client deliverables 
  • Help clients solve problems within the existing product offering, while working with Product and Engineering to plan and develop solutions to meet customer needs
  • Collaborate with members of the engineering, product, and sales team on customer needs
  • Assist with client configuration and data onboarding
  • With Sales, assist with external communications and expectations
  • With Product, help in researching and developing competitive products to address client needs

Functional Job Competencies

  • Strong troubleshooting and QA skills
  • In-depth knowledge with database concepts, architecture, and deployments
  • Project management experience
  • Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
  • Detail oriented
  • Excellent written and oral communications skills
  • Resourceful team player with excellent interpersonal skills

Requirements

  • Bachelor’s degree (BS) in Information Systems, Information Technology, Computer Science, or related field preferred
  • One to two years of relevant work experience
  • Familiarity with web scraping technologies preferred
  • SQL experience preferred

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