Account Manager

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If you’re ready to take your career to the next level, tackle a steady stream of challenges, and would enjoy the benefits of being part of a dynamic private equity-backed technology organization, this role could be your perfect fit. We are looking for a Baltimore based Account Manager who envelopes the skills of professionalism, partnership, team player, and the ability to get the job done. QL2 is a fast-growing organization; thus, we are looking for an Account Manager who is hungry to be part of the growth and support the organization to help get it to the next level.

Core Responsibilities

• Exceeds sales quota
• Ownership of renewals and upselling existing customers.
• Responsible for keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Build long-term relationships as a trusted advisor with QL2 clients
• Ensure timely and successful delivery of QL2’s solutions according to customer needs and objectives
• Respond to and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Track key account metrics
• Liaise between our clients and internal teams
• Understand and meet the weekly sales standard requirements

Qualifications and Requirements

• Bachelor’s degree
• 1-2 years of progressive experience in sales
• Self-motivated and directed
• Detail oriented and hands-on approach, with the willingness to dive deep into anything
• Strong team player with demonstrated ability to influence others and prioritize projects
• Strategic thinker with excellent critical thinking, problem-solving, and relationship building skills
• Proficiency in Microsoft Excel and PowerPoint
• Enjoy working in a fast-paced environment
• Experience in the Start-Up environment and/or Technology sector a plus

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